Call Listening & Monitoring

Call Listening and call monitoring for your business allows you to listen and analyse your call centre agents.

By monitoring calls, supervisors can help improve agent performance, offer training and advice as needed and deliver a high-quality, consistent customer support experience, however often for smaller companies or new start ups then is lengthy and costly, meaning you’d have to either employ someone to do it or your supervisor would have less time to supervise!

The Compliance Guys now has a team that can do this for you, we can work off your script (which we will also help you to write), we’ll score each call and offer feedback and suggestions.

The Compliance Guys can train and coach new telephonists from day one using recorded calls from your agents and reps. We will revisit calls to find key details that may have been missed during the original call.


If you’re an SME this call listening, and monitoring service is perfect for you!

Are you ready to take YOUR business to the next level?

We’re here to help, it’s free to chat! Whatever questions you have, whatever your business needs, we are approachable, friendly, and speak in plain English.

We understand the pressures of running a business and will only offer services that bring benefit to your life.

Get in touch!

    The Compliance Guys Ltd are authorised and regulated by the Financial Conduct Authority.

    Our Firm Reference Number (FRN) is 941360. This information can be checked on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.

    The Compliance Guys Ltd are registered in England and Wales under Company Number 12533924 and our registered office address is Office 28 Cleveland Street, Wolverhampton, West Midlands, WV1 3HT. Our VAT Registration Number is GB367193470.

    Registered with the Information Commissioner’s Office: ZA747096.