Claims Management
Consumer Credit Data: Relevant Ancillary Credit Firm
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Section 1
Reporting fields for a firm with permission to carry on the regulated activity of credit broking
Section 1.1
Credit broking – permissions
Tell us about your permissions. Some questions will only apply if you have not undertaken or do not intend to undertake any relevant credit-related regulated activity.
Applicable to all Credit Broking Firms
| 101A | Our systems show that you have the credit broking permission. Which of the following activities have been undertaken using that permission? |
A – Introducing an individual to a prospective lender with a view to them entering into a credit agreement B – Introducing an individual to another person, with a view to that person entering into a consumer hire agreement as owner C – Introducing an individual who wishes to enter into a credit agreement or consumer hire agreement to another person that carries on a credit broking activity under options (A) or (B) D – Charging a fee in relation to one of the credit broking activities described in article 36A(1)(d-f) of the Regulated Activities Order only and not options (A), (B) or (C) above E – Haven’t undertaken any activities in the past 12 months but expect to undertake activities in the next 12 months X – None of the above |
| 102A | Why do you hold your credit broking permission? |
A – Applied to cancel authorisation or to vary permission to remove credit broking B – Required to hold the permission as a provider of ‘home credit’ or ‘payday’ lending to comply with the Competition and Markets Authority Review of Home Credit Market Investigation Order 2007 (as amended) and Payday Lending Market Investigation Order 2015 (as amended) requirements to publish information on a price comparison website C – Hold permission at the request of a lender or owner in order to be on their panel D – Hold permission in relation to credit agreements secured by a legal or equitable mortgage on land only and not any other credit agreement or consumer hire agreement e.g., mortgage intermediaries W – Other reason |
| 103A | If you have selected ‘W – Other reason’, please specify why you have not used your credit broking permission. | [Free text] |
| 104A | Do you engage in credit broking activity in respect of individuals who wish to enter into credit agreements or consumer hire agreements which are wholly or predominantly for the purposes of a business carried on, or intended to be carried on, by the individual? |
A – Credit broking activity is solely in respect of agreements which are wholly or predominantly for business purposes B – Credit broking activity is mostly in respect of agreements which are wholly or predominantly for business purposes C – Credit broking activity is sometimes in respect of agreements which are wholly or predominantly for business purposes D – Credit broking activity is never in respect of agreements which are wholly or predominantly for business purposes |
| 105A | Do you engage in credit broking activity in respect of any of the following types of financial product? |
A – Finance for specific goods or services other than insurance premiums B – Finance for insurance premiums C – Credit agreements secured on land D – Cash loans E – Credit cards F – Overdrafts W – Any other credit agreements |
Section 1.2
Credit broking – credit agreements (apart from finance for specific goods and services other than insurance premiums)
Tell us about the credit agreements in respect of which you act as a credit broker
Applicable to all Credit Broking Firms
| Please provide us with the following information: · 106B-W – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) · 107B-W – Total number of introductions made by appointed representatives of your firm This information is to be provided for each type of credit agreement (apart from finance for specific goods and services other than insurance premiums) reported in 105A. |
Section 1.3
Credit broking – goods and services
Tell us about the goods and services you broker finance for. This section only applies if you broker finance for goods and/or services.
Applicable to all Credit Broking Firms
| 108A | Which of the following goods and services relate to your firm’s engagement in credit broking activity? |
A – Goods – Motor vehicles B – Goods – Mobility aids C – Goods – Home improvement D – Goods – Mobile phones E – Goods – Jewellery and watches F – Goods – Household goods G – Goods – Sports and leisure goods H – Goods – Mobile homes I – Goods – Tools J – Goods – Agriculture equipment and supplies K – Goods – Other plant machinery L – Goods – Office equipment M – Goods – Health care and medical care equipment N – Goods – Other O – Services – Health care and medical care P – Services – Education and training Q – Services – Travel R – Services – Membership and subscription fees |
| 109A | Does your firm supply any of the following goods to individuals, with a view to the purchase being made on credit? |
A – Motor vehicles B – Mobility aids C – Home improvement D – Mobile phones E – Jewellery and watches F – Household goods G – Sports and leisure goods H – Mobile homes I – Tools J – Agriculture equipment and supplies K – Other plant machinery L – Office equipment M – Health care and medical care equipment W – Other X – Our firm does not supply goods to individuals |
| 110A | Does your firm supply any of the following services to individuals, with a view to the purchase being made on credit? |
A – Health care and medical care B – Education and training C – Travel D – Membership and subscription fees W – Other X – Our firm does not supply services to individuals |
Section 1.3.1
Credit broking – motor vehicles
This section only applies if your credit broking activity is related to motor vehicles.
Applicable to Motor Dealer Firms / Firms with Debt adjustment and debt counselling permissions
| 111A | Which of the following types of vehicles do you arrange finance for? |
A – Cars B – Mopeds, motorbikes or quad bikes C – Vans or light goods vehicles (up to 3.5t) D – Goods vehicles (3.5t to 7.5t) E – Heavy goods vehicles (over 7.5t) F – Motorhomes and campervans G – Buses H – Agricultural I – Construction W – Other |
| 112A | What is the condition of vehicles you arrange finance for? |
A – New B – Used Z – Unknown |
| 113A | Which types of finance are available on the vehicles you arrange finance for? |
A – Personal contract purchase (PCP) B – Hire-purchase (HP) C – Conditional sale D – Any other type of credit E – Consumer hire |
Section 1.3.2
Credit broking – motor vehicles on credit agreements
Tell us about the vehicles you arrange finance for. This section only appears for credit agreements relating to motor vehicles.
Applicable to Motor Dealer Firms / Firms with Debt adjustment and debt counselling permissions
|
Please provide us with the following information: · 114A-W – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) · 115A-W – Total number of introductions made by appointed representatives of your firm This information is to be provided for the vehicle types reported in 111A. |
Section 1.3.3
Credit broking – motor vehicles on consumer hire agreements
Tell us about the vehicles on which you arrange consumer hire agreements. This section only applies for hire agreements relating to motor vehicles.
Applicable to Motor Dealer Firms / Firms with Debt adjustment and debt counselling permissions
|
Please provide us with the following information: · 116A-W – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) · 117A-W – Total number of introductions made by appointed representatives of your firm This information is to be provided for the vehicle types reported in 111A. |
Section 1.4
Credit broking – general goods and services
This section only appears if your credit broking activity is related to goods and services (apart from motor vehicles).
Applicable to Non-Motor Dealer Firms
| 118A | What types of finance are available on the goods and services you sell? |
A – Hire purchase B – Conditional sale C – Any other fixed-sum credit D – Running-account credit E – Consumer hire |
Section 1.4.1
Credit broking – general goods and services on credit agreements
Tell us about the goods or services you supply on credit agreements. This section only appears for credit agreements relating to goods and services (apart from motor vehicles).
Applicable to Non-Motor Dealer Firms
| Please provide us with the following information: • 119B-S – Total number of introductions made by your firm (excluding activity of your appointed representatives, if you have any) • 120B-S – Total number of introductions made by appointed representatives of your firm This information is to be provided for the goods and services reported in 108A. |
Section 1.6
Credit broking – relationships with lenders, brokers and owners
Tell us about the lenders, brokers and owners your firm introduces to.
Applicable to all Credit Broking Firms
|
Please provide us with the following information: · 126AA-FA – Total credit broking revenue · 126AB-FB – Total commission earned · 126AC-FC – Total fees from individuals · 126AD-FD – Other revenue received · 126AE-FE – Total commission / merchant fees paid · 126AF-FF – Total introductions This information is to be provided in relation to the lenders, brokers and owners you engage with under 125A. |
Section 1.6.1
Credit broking – total introductions
Tell us about the details of the introductions made by your firm (excluding activity by appointed representatives, if you have any).
Applicable to firms with Appointed Representatives
| Please provide us with the following information: · 127AA-FA – Total credit broking revenue · 127AB-FB – Total commission earned · 127AC-FC – Total fees from individuals · 127AD-FD – Other revenue received · 127AE-FE – Total commission / merchant fees paid · 127AF-FF – Total introductions This information is to be provided in relation to the lenders, brokers and owners your appointed representatives engage with under 125A. |
Section 1.6.2
Credit broking – total introductions via appointed representatives
Tell us about the lenders, credit brokers and owners to which appointed representatives of your firm introduce individuals on your behalf.
Applicable to all Credit Broking Firms
| 125A | Who does your firm engage with in relation to your credit broking activities to individuals for the purposes of obtaining credit? | A – Lenders unrelated to your firm B – Lenders within the same group C – Brokers unrelated to your firm D – Brokers within the same group E – Owners (consumer hire) unrelated to your firm F – Owners (consumer hire) within the same group G – None |
Section 1.6.3
Credit broking – top 5 lenders
Tell us about the top 5 relationships with lenders by revenue. This section only applies if your firm has a relationship with one or more lenders for credit broking activities. Where there is no revenue made, please enter the top 5 lenders by commission or merchant fee paid to them.
Applicable to all Credit Broking Firms
| Please provide us with the following information (excluding the activity of appointed representatives, if you have any): · 138A-142A – Name of broker · 138B-142B – Firm reference number (if applicable) · 138C-142C – Total introductions · 138D-142D – Revenue · 138E-142E – Commission / merchant fees paid This information is to be provided in relation to the brokers you engage with under 125A. |
Section 1.6.4
Credit broking – top 5 lenders via appointed representatives
Tell us about the top 5 relationships with lenders by revenue. This section only applies if appointed representatives of your firm have a relationship with one or more lenders for credit broking activities. Where there is no revenue made, please enter the top 5 lenders by commission or merchant fee paid to them.
Applicable to firms with Appointed Representatives
| Please provide us with the following information (generated by activity of your appointed representatives): · 133A-137A – Name of lender · 133B-137B – Firm reference number (if applicable) · 133C-137C – Total introductions · 133D-137D – Revenue · 133E-137E – Commission / merchant fees paid This information is to be provided in relation to the lenders your appointed representatives engage with under 125A. |
Section 1.6.5
Credit broking – top 5 brokers
Tell us about the top 5 relationships with credit brokers by revenue. This section only applies if your firm (excluding activity of your appointed representatives, if you have any) has a relationship with one or more credit brokers for credit broking activities. Where there is no revenue made, please enter the top 5 credit brokers by commission or merchant fee paid to them.
Applicable to all Credit Broking Firms
|
Please provide us with the following information (excluding activity of your appointed representatives, if you have any): · 128A-132A – Name of lender · 128B-132B – Firm reference number (if applicable) · 128C-132C – Total introductions · 128D-132D – Revenue · 128E-132E – Commission / merchant fees paid This information is to be provided in relation to the lenders you engage with under 125A. |
Section 1.6.6
Credit broking – top 5 brokers via appointed representatives
Tell us about the top 5 relationships with credit brokers by revenue. This section only applies if appointed representatives of your firm have a relationship with one or more credit brokers for credit broking activities carried out on your behalf.
Applicable to firms with Appointed Representatives​
|
Please provide us with the following information (generated by activity of your appointed representatives):
· 143A-147A – Name of broker · 143B-147B – Firm reference number (if applicable) · 143C-147C – Total introductions · 143D-147D – Revenue · 143E-147E – Commission / merchant fees paid This information is to be provided in relation to the credit brokers you engage with under 125A. |
Section 1.6.7
Credit broking – top 5 owners
Tell us about the top 5 relationships with owners by revenue. This section only applies if your firm (excluding the activity of appointed representatives, if you have any) has a relationship with one or more owners for credit broking activities.
|
Please provide us with the following information (excluding the activity of appointed representatives, if you have any): · 148A-152A – Name of owner · 148B-152B – Firm reference number (if applicable) · 148C-152C – Total introductions · 148D-152D – Revenue · 148E-152E – Commission / merchant fees paid This information is to be provided in relation to the owners you engage with under 125A. |
Section 1.6.8
Credit broking – top 5 owners via appointed representatives
Tell us about the top 5 relationships with owners by revenue. This section only applies if appointed representatives of your firm have a relationship with one or more owners for credit broking activities.
| Please provide us with the following information (in respect of activity generated by your appointed representatives): · 153A-157A – Name of owner · 153B-157B – Firm reference number (if applicable) · 153C-157C – Total introductions · 153D-157D – Revenue · 153E-157E – Commission / merchant fees paid This information is to be provided in relation to the owners you engage with under 125A. |
Section 1.7
Credit broking – declines
Tell us about declines following an introduction.
Applicable to all Credit Broking Firms
| 158A | Does your firm introduce individuals that a lender or owner has declined for credit to another credit broker, lender or hirer outside of your standard panel? | Yes/No |
Section 1.8
Credit broking – firm remuneration
Tell us about how your firm is remunerated.
Applicable to all Credit Broking Firms
| 159A | How is your firm remunerated for its credit broking activities? | A – Flat fee for click through B – Flat fee for introduction C – Flat fee for successful credit agreement entered D – Percentage of transaction value E – Fee received from the individual W – Other X – No remuneration Z – Not applicable |
Section 1.8.1
Credit broking – revenue per channel
Tell us about the breakdown of revenue per channel. This section only applies if your firm charges a fee for its credit broking activities.
Applicable to all Credit Broking Firms
| 160A-W | Please provide your firm’s revenue (excluding activity of your appointed representatives, if you have any) for each channel. |
A – Flat fee for click through B – Flat fee for introduction C – Flat fee for successful credit agreement entered D – Percentage of transaction value E – Fee received from the individual W – Other |
| 161A-W | Please provide your firm’s revenue (generated through activity of your appointed representatives) for each channel. |
A – Flat fee for click through [Enter value] B – Flat fee for introduction [Enter value] C – Flat fee for successful credit agreement entered [Enter value] D – Percentage of transaction value [Enter value] E – Fee received from the individual [Enter value] W – Other [Enter value] |
| 162A | Does your firm proactively notify individuals that you receive commission from the lender or owner? |
A – Always B – Sometimes C – No D – Not applicable |
| 163A | Does your firm proactively tell individuals the value (or percentage) of the commission you receive? |
A – Always B – Sometimes C – No D – Not applicable |
| 164A | When does your firm charge the individual fees for credit broking finance? |
A – On initial contact with the individual B – Following introduction to a lender C – Following introduction to another credit broker D – Once the customer has been presented with the credit broker’s terms and conditions E – Following provision of advice/recommendation to the customer F – Following entry into a credit agreement W – Other |
Section 1.9
Credit broking – sales channels
Tell us about your sales channels.
Applicable to all Credit Broking Firms
| 165A | Which of the following channels have individuals used to purchase your products or services on credit? | A – Online, including website and/or app B – Email C – Telephone D – At your own physical premises, such as a store or dealership E – In an individual’s home or dwelling F – Other non-trade premises G – Lead generation activities |
Section 1.9.1
Credit broking – comparison tool
Tell us about your comparison tool.
Applicable to all Credit Broking Firms
| 166A | Does your firm offer personalised digital credit comparison tools to individuals? | Yes/No |
Section 1.9.2
Credit broking – inside the individual’s home
Applicable to all Credit Broking Firms
| 167A | Do you demonstrate the goods or service inside the individual’s home? | Yes/No |
| 168A | Do you provide a quote for goods/services while inside the individual’s home? | Yes/No |
| 169A | Do sales take place inside the individual’s home? | Yes/No |
Section 1.10
Credit broking – staff remuneration
Tell us about your staff remuneration. Certain questions will only apply if staff earn commission.
Applicable to all Credit Broking Firms
| 170A | Are any of your staff involved with the selling of regulated financial products? | Yes/No |
| 171A | How are your sales staff remunerated in relation to your regulated activities? | A – Regular salary B – Salary plus commission C – Commission only |
| 172A-B | What is the average percentage split between your sales staff salaries versus commission? | Salary [%] Commission [%] |
| 173A | How many FTE sales staff do you employ that can receive commission/direct remuneration in relation to your regulated activities? | [Enter value] |
| 174A | What is your firm’s sales staff commission model? |
A – Variable commission based on value of product B – Variable commission based on number of sales C – Fixed commission based on value of product D – Fixed commission based on number of sales E – Flat fee W – Other |
| 175A | Do your sales staff earn commission on the sale of goods or services? | Yes/No |
| 176A | Do your sales staff earn commission on finance agreements? | Yes/No |
Section 2.10
Debt adjusting and/or debt counselling – staff
Tell us about your staff. Certain questions will only apply if your staff earn a commission.
Applicable to all Credit Broking Firms
| 262A | Do you have customer-facing advisors? | Yes/No |
| 263A | What is the employment status of the customer-facing advisors in your firm? |
A – Full time employed B – Part time employed C – Volunteer W – Other |
| 264A | How many full-time equivalent (FTE) customer-facing advisors do you employ? | [Enter value] |
| 265A | How are your customer-facing advisors remunerated? |
A – Regular salary B – Salary plus commission C – Commission only |
| 266A-B | What is the average percentage split between your customer-facing advisors’ salaries and commission? | Salary [%] Commission [%] |
| 267A | Do your customer-facing advisors earn commission when an individual enters a debt solution? | Yes/No |
| 268A | How many customer-facing advisors volunteer with your firm? | [Enter value] |
Section 2.11
Debt adjusting and/or debt counselling – settlements
Tell us about your settlements.
Applicable to all Credit Broking Firms
| 269A |
Total number of settlements made by your firm (excluding activity of your appointed representatives, if you have any) involving a part-exchange of a vehicle or goods on finance |
[Enter value] |
| 270A | Total value of all settlements made by your firm (excluding activity of your appointed representatives, if you have any) involving a part-exchange of a vehicle or goods on finance | [Enter value] |
Section 2.13
Debt adjusting and/or debt counselling – client money
Tell us about your firm’s regulated activity in relation to client money.
Applicable for firms dealing with client money
| 276A | Select the option which describes your firm’s regulated activity in relation to client money |
A – The reporting firm’s activity in relation to client money is for debt management activity only B – The reporting firm’s activity in relation to client money includes, but is not limited to, debt management activity C – The reporting firm’s activity in relation to client money does not include debt management activity D – The reporting firm does not carry out any regulated activity in relation to client money E – The reporting firm is unable to determine whether it carries out any regulated activity in relation to client money |
| 277A | What was the balance of client money held as at the reporting period end? | [Enter value] |
| 278A | What was the highest total amount of client money held during the reporting period? | [Enter value] |
| 279A | If the firm did not hold client money during the reporting period, please project what the firm will hold for the next calendar year | [Enter value] |
| 280A | What is your ‘CASS debt management firm type’ classification? |
A – CASS large debt management firm B – CASS small debt management firm |
| 281A | What was the highest number of clients for whom client money was held at any one time during the reporting period? | [Enter value] |
| 282A-D | What was the balance of unallocated client money held as at the reporting period end which has remained unallocated for a period of 6 business days or more? |
A – 6–29 days [Enter value] B – 30–59 days [Enter value] C – 60–90 days [Enter value] D – 90+ days [Enter value] |
Section 4
Reporting fields for a relevant ancillary credit firm
Section 4.1
Relevant ancillary credit firm – marketing
Tell us about your firm’s marketing.
Applicable to all Credit Broking Firms
| 401A | Which of the following channels does your firm use for marketing? | A – Online B – Email C – Telephone D – Social media E – Door-to-door F – Traditional media (TV, radio, print) G – Outdoor advertising X – None of the above |
Section 4.2
Relevant ancillary credit firm – revenues
Tell us about your firm’s revenues.
Applicable to all Credit Broking Firms
| 402A-C | Total revenue from your firm’s credit-related regulated activities (excluding activity of your appointed representatives, if you have any) |
A – Credit broking B – Debt adjusting and debt counselling C – Providing credit information services |
| 403A-C | Total revenue from your firm’s credit-related regulated activities (generated by activity of your appointed representatives) |
A – Credit broking B – Debt adjusting and debt counselling C – Providing credit information services |
Section 4.3
Relevant ancillary credit firm – miscellaneous
Tell us about the following.
Applicable to all Credit Broking Firms
| 404A | Are you a member of a trade body or association that has a code of conduct that you are signed up to? | Yes/No |
